Chegg develops, empowers and creates connectedness between its global ERG team leads
The Challenges
- ERG leaders - those who lead diversity groups - needed support in developing skills to drive greater business impact and buy-in across the organization.
- Chegg wanted to recognise the value of the ERG leaders, who are ICs in various job functions, and retain them.
- ERG leaders are scattered across the U.S. and Chegg wanted to bring this group of future leaders closer together.
The Outcomes:
- “Hyphen created so much value for our talent and the wider business and we feel our leaders are more connected to each other, and the business.” Lora Kyle, Head of Talent Development at Chegg
- Tameka Green, Head of D&I at Chegg, praised Hyphen for the skills her team have developed: “Our ERG leaders, some of whom are new in their career, are communicating more effectively with business unit heads and driving the business value of inclusion.”
Key Results
Company
Chegg Inc
People
2000
Industry
Education
HQ
Santa Clara, California, USA
Hyphen created so much value for our talent and the wider business and we feel our leaders are more connected to each other, and the business
Lora Kyle, Head of Talent Development
Introduction
Chegg, a renowned education technology company, faced challenges in supporting, retaining, and connecting its global Employee Resource Group (ERG) team leads. These ERG leaders, responsible for heading diversity groups, needed tools to magnify their impact on the organization.
The Challenges
- ERG leaders required skills enhancement to drive significant business influence and foster a broader organizational buy-in.
- Chegg aimed to acknowledge and retain these valuable ERG leaders, who are individual contributors across various functions.
- Despite being spread throughout the U.S., Chegg aimed to forge stronger bonds among these potential future leaders.
Our ERG leaders, some of whom are new in their career, are communicating more effectively with business unit heads and driving the business value of inclusion.
Tameka Green, Head of DE&I
The Hyphen Approach
Hyphen, recognizing the unique challenges posed by Chegg, curated a specialized talent development program focusing on:
- Skill Enhancement: Designed to empower ERG leaders with the necessary tools and techniques to communicate effectively with business unit heads, thereby driving business results and emphasizing the value of inclusion.
- Performance Boost: Practical training was provided to make meetings more efficient, with a focus on setting clear agendas to drive projects forward.
- Immediate Implementation: Hyphen’s program was crafted to ensure that ERG leaders could swiftly incorporate their learnings into their daily tasks, thus witnessing immediate positive outcomes.
- Community Building: Despite the geographical dispersal, the program incorporated strategies to connect ERG leaders, fostering a sense of unity and shared purpose.
I loved how easy it was to implement what I was learning into my day-to-day - I can see the impact of what I learned immediately!
Julieann Li, Marketing Analyst and ERG Leader
Conclusion
Through a meticulously crafted talent development program, Hyphen has played a pivotal role in enhancing the skills, performance, and connectivity of Chegg’s ERG leaders. These results underscore the importance and effectiveness of tailored training programs in fostering a more inclusive, efficient, and united workforce.