Getting commercial talent ready to generate customer success at Semble

The Challenge

• Semble's commercial junior talent lacked the essential communication and resilience skills required for client-facing roles.
• Friction arose between managers and junior talent with incomplete tasks, resulting in managers having to pick up the slack.
• A practical learning solution was required for their junior talent to interact and apply their skills in a sandbox environment.

The Outcome

• Customer Success: Improved skills among Junior talent required for client interaction, increasing Semble’s customer satisfaction by 16%.
• Reduced Friction: Junior’s increased ability to work autonomously freed up 2-3 hrs for managers to focus on high-level priorities.

Key Results